Return Policy & Disclaimer
Returns
We work hard to offer you the best quality products possible. Due to their made-to-order and one-of-a-kind product nature, Green Design Gallery orders are not eligible for any returns or refunds, unless a GDG's supplier shipped the wrong product (an incorrect product was shipped by error by the supplier), in which case the supplier is be responsible to exchange said product for the correct one (see details below). In this case, Green Design Gallery will assist said supplier and client liaising the relevant information between the two - please note that Green Design Gallery is not responsible for the time taken by this exchange as it is out of Green Design Gallery's control.
Damages
Green Design Gallery suppliers inspect their products and cartons prior to dispatch to ensure all products leave their warehouses in the best possible condition. Neither Green Design Gallery nor its suppliers are a carrier and the damages incurred in transport are not the fault or responsibility of Green Design Gallery and its suppliers. All our supplier's deliveries include an insurance; it is the client's responsibility to claim that insurance (please note that all products should be inspected immediately upon arrival with any damages noted on the delivery paperwork).
Exchanges
Unless the item received is the wrong product (an incorrect product was shipped by error by the supplier), Green Design Gallery does not accept exchanges, including change of mind purchases. Items received damaged will not be accepted for returns or exchanges (see Returns).
QUOTED LEAD TIME
GREEN DESIGN GALLERY'S suppliers quote an approximate lead time for the receipt of your order, based on current manufacturing and shipping times at time of purchase. Circumstances beyond our control, such as COVID-19, may cause disruptions and lead to a delay in your order being delivered on quoted ETA [estimated time of delivery]. Deliveries can be delayed due to changes in shipping schedules, carrier delays and world-wide raw material shortages. Delays do not constitute a breach of contract. GREEN DESIGN GALLERY and its suppliers do not offer cancellations or refunds due to delays. GREEN DESIGN GALLERY and its suppliers hold no liability for any delays resulting from circumstances beyond our reasonable control or for any losses incurred as a result of any delays or force majeure of the purchaser.
DISCLAIMER
- GREEN DESIGN GALLERY IS NOT RESPONSIBLE FOR ANY TAXES AND/OR CUSTOMS FEES, AND/OR SHIPPERS' FEES YOU MIGHT INCUR, AND/OR FOR DELIVERY DELAYS CAUSED BY A SUPPLIER OR A CARRIER.
- QUOTED LEAD TIME - GREEN DESIGN GALLERY'S suppliers quote an approximate lead time for the receipt of your order, based on current manufacturing and shipping times at time of purchase. Circumstances beyond our/their control, such as COVID-19, may cause disruptions and lead to a delay in your order being delivered on quoted ETA [estimated time of delivery]. Deliveries can be delayed due to changes in shipping schedules, carrier delays and world-wide raw material shortages. Delays do not constitute a breach of contract. GREEN DESIGN GALLERY does not offer cancellations or refunds due to delays. GREEN DESIGN GALLERY holds no liability for any delays resulting from circumstances beyond our reasonable control or for any losses incurred as a result of any delays or force majeure of the purchaser.
- GREEN DESIGN GALLERY IS NOT A CARRIER AND THEREFORE ANY TRANSPORT DAMAGES OR DELIVERY DELAYS OR DELIVERY ERRORS (DELIVERY MIX UPS) INCURRED BY THE CARRIER BEFORE OR DURING TRANSPORT ARE NOT THE FAULT OR RESPONSIBILITY OF GREEN DESIGN GALLERY OR ITS SUPPLIERS.
- ALL INTERNATIONAL DELIVERIES INCLUDE AN INSURANCE. SHOULD A PRODUCT ARRIVE DAMAGED, IT IS THE CLIENT'S RESPONSABILITY TO CLAIM THE SHIPPING INSURANCE. GREEN DESIGN GALLERY WILL BE HAPPY TO ASSIST OUR CLIENTS BY PROVIDING RELEVANT INFORMATION NECESSARY TO INSURANCE CLAIMS.
- SUPPLIER AND/OR TRANSPORT DELAYS DO NOT CONSTITUTE A BREACH OF CONTRACT. NEITHER OUR SUPPLIERS NOR GREEN DESIGN GALLERY OFFER CANCELLATIONS OR REFUNDS DUE TO ORDER PROCESSING, PRODUCT AVAILABILITY OR TRANSPORT DELAYS. GREEN DESIGN GALLERY AND ITS SUPPLIERS HOLD NO LIABILITY FOR ANY DELAYS RESULTING FROM CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL OR FOR ANY LOSSES INCURRED AS A RESULT OF ANY DELAYS OR FORCE MAJEURE.
- SHOULD THE CLIENT REQUEST TO CANCEL AN ORDER THAT HAS ALREADY BEEN PAID FOR, THERE WILL BE A 15% RESTOCKING FEE DEDUCTED FROM THE FINAL REFUND.
- YOU ARE RESPONSIBLE FOR HAVING READ AND ACCEPTED OUR POLICIES PRIOR TO ORDERING.
- Green Design Gallery (GDG)